CRM Pricing Breakdown [Top CRM Cost Comparison]

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In today's fast-paced and ever-changing business landscape, having the right CRM system can be the difference between success and failure.

But with so many options available, it can be challenging to determine which CRM solution is right for your business. To make your search easier, we have put together a CRM pricing breakdown that compares the costs of the top CRM systems on the market.

Did you know that the average cost of a CRM system ranges from $12 to $300 per user per month? This range can be attributed to each CRM system's various features, capabilities, and scalability options.

Whether you're a small startup or a large enterprise, there's a CRM solution out there that fits your budget and your needs.

From basic contact management tools to advanced sales and marketing automation, we've got you covered. So, sit back, relax, and let's dive into the exciting world of CRM pricing!

What Is the Typical Cost of CRM Software?

As explained, a basic CRM system may cost as low as $12 per user per month, while an advanced CRM solution with enterprise-level features could be more than $300 per user per month.

The cost of CRM software can vary considerably depending on the size of the organization and the type of CRM system being purchased.

Businesses needing more comprehensive packages may expect prices ranging from $50 to a costly $150 per user each month. For the most sophisticated CRM systems, you might have to pay up to an exorbitant rate of $300 or even higher each month.

A typical CRM system may also require additional charges for installation fees, setup fees, training classes, etc. Depending on the CRM vendor, discounts may be available for larger organizations or those who need multiple add-ons.

When it comes to CRM software, the purchase cost is only a small part of the puzzle. Integrations and consulting services are necessary investments that should be factored into your final decision-making process when investing in a CRM system.

Doing so will provide an exact amount that accurately reflects your company's expectations for its CRM expenses.

Breakdown of CRM Software Costs

Breakdown of crm software costs

In addition to the typical costs associated with purchasing and implementing a CRM system, several other factors must be considered before buying one.

These include:




The more advanced and extensive the features offered by a CRM system, the more expensive it is likely to be.

Number of users

Many CRMs offer tiered pricing based on the number of users accessing the system. The more users you have, the higher the cost will be.


CRMs can be deployed on-premise (i.e. hosted on your servers) or in the cloud (i.e. hosted by the vendor). Cloud-based CRMs tend to be more expensive due to the costs associated with hosting and maintaining the servers.


Customizing a CRM to fit the specific needs of your business can add to the cost of the system. This can include customizing the interface, integrating with other systems, and adding custom reports and dashboards.

Support and training

The level of support and training offered by a CRM vendor can also impact the cost of the system. Some vendors offer basic support for free, while others charge extra for advanced support and training services.

Top CRM Software Prices

Choosing the right CRM software is important, and the cost is a key factor to consider. The cost of CRM software depends on the features you need, the number of users accessing the system, and other factors.

To help make your decision easier, here's a look at some popular CRM solutions and their associated pricing plans:

1. Ringy


Ringy is a comprehensive CRM suite to help you better manage customer relationships. Our pricing model is based on different plans tailored to fit any size of business, from small startups to large enterprises.

When it comes to our CRM software costs, Ringy's pricing breakdown is simple and transparent, so you know what you're getting for your money.

Our subscription costs $109 per month and includes the following perks:




Create and automate emails, as well as track which emails were opened.

Track communications

Create call and text logs, as well as track which calls/texts were answered.

Reports & analytics

Ringy allows you to generate reports quickly and easily.

Lead distribution & tags

Assign leads to team members or departments.

Click-to-call dialing

Make calls directly from the Ringy platform.

Sales pipeline

Track sales progress with a customizable pipeline.

SMS & email drip automation

Automate follow-ups and reminders to your customers.

Mobile app

Access Ringy anytime, anywhere with our dedicated mobile app.


Ringy can easily integrate with other third-party apps.

*Pricing as of January 2023

2. Zendesk



Zendesk is a CRM software that provides businesses with comprehensive solutions to help them engage better with their customers. It offers features such as:

  1. Customer support,
  2. Live chat
  3. Messaging

Such features allow businesses to process customer data in an organized and efficient manner. Furthermore, companies can choose from various CRM software pricing plans depending on the size of their organization and the features they need.

With specialized solutions tailored to their needs, Zendesk provides businesses with a powerful CRM platform that allows them to streamline customer interactions and drive growth.

The table below shows a clear depiction of the Zendesk CRM pricing breakdown:






Zendesk Sell






Zendesk Support






*Pricing as of January 2023

3. Zoho



Zoho CRM software is one of the most affordable options on the market, and it can go toe-to-toe with more expensive packages.

If email is your go-to for CRM, Zoho will make it even easier. The interface may not be the prettiest, but its function surpasses that of aesthetics. You only pay $14/user/month or you can have up to three users on a free plan - whichever works best for you!


  • Easy to use
  • It's free for up to 3 users
  • Provides excellent email marketing tools


  • Limited functionality on the mobile app
  • Unreliable customer support


  • Secure business mail - Zoho CRM has a secure business mail feature that allows you to send emails directly from the app.
  • Desk - It includes a help desk tool that allows you to provide customer support quickly and efficiently.
  • Books - With Zoho CRM, you can also manage your finances with Zoho Books.
  • Plan and track projects - Zoho CRM also includes project management features, allowing you to plan and track projects in one place.


Price Per User Per Month









*Pricing as of January 2023

4. HubSpot



HubSpot is a comprehensive software platform that can streamline the various tasks associated with marketing, customer service, and sales operations.

Whether you are a large organization looking to increase customer retention or a small business just getting started with your online presence, HubSpot provides software solutions that give companies full control over their workflow.

Starting at a cost-conscious $25 per user per month, HubSpot offers exceptional packages for sales, marketing, and service teams. Consider investing in the Growth Suite because it comes with HubSpot's Marketing, Sales, and Service 'Hubs,' plus an amazing discount.

Suppose you upgrade your HubSpot plan to the 'Professional' tier for just $80 per user per month. You will be rewarded with task automation and three excellent features ideal for marketing teams: A/B testing, website traffic analytics, and video hosting.

Marketing Hub

Sales Hub

Service Hub

Growth Suite

Additional 1,000 Contacts

Starter (1 paid user with 1,000 contacts included)






Professional (5 paid users with 1,000 contacts included)






Enterprise (10 paid users with 10,000 contacts included)






*Pricing as of January 2023

5. SugarCRM



SugarCRM divides its pricing into three packages to match the needs of each type of team. As expected, these tiers vary in cost depending on their intended purpose. Sugar Sell is perfect for sales teams and is available from $49 per month/per user.

For marketing teams, Sugar Market offers the perfect combination of affordability and efficiency, with prices starting as low as $1,000 a month. But if you're looking to provide top-tier customer service, Sugar Serve offers the perfect option--at only $80 per month!

Perfect for fast-growing businesses of any size, all their solutions are cloud-based and billed annually.

SugarCRM's two legacy on-premise products merge sales, service, and marketing capabilities to provide a comprehensive solution. 'Sugar Professional' caters to small and medium-sized businesses with a reasonable price of $52 per user per month.

For those who require more robust features, there is the aptly named 'Sugar Enterprise' that starts at an economical rate of $85 per user per month. You can also taste Sugar Sell with their free 7-day trial. Alternatively, you can sign up for an in-depth live demo of Sugar Market.

SugarCRM Pricing Breakdown



Sugar Sell

From $49/User/Month

Sugar Serve

From $49/User/Month

Sugar Market

From $1,000/User/Month

Sugar Professional

From $49/User/Month

Sugar Enterprise

From $85/User/Month

*Pricing as of January 2023

6. Salesforce



Salesforce is a comprehensive customer relationship management platform enabling businesses to monitor, control, and report on sales activity with ease. By using Salesforce, companies can foster strong connections with their customers and maximize the value of every interaction.

With Salesforce, companies can customize their specific needs, engage with customers in real-time, get up-to-date insights into past performance, and anticipate future trends.

It also boosts efficiency by automating many tasks, such as alerting sales representatives when vital actions need to be taken. Salesforce is the ideal choice for small businesses to large enterprises-no matter their industry.

This is all thanks to its integrated cloud tools that have revolutionized how companies connect with their customers and sell their products.

Salesforce Pricing Breakdown


Price Per User Per Month









*Pricing as of January 2023


  • Tailor-made for medium to large businesses, this range of features makes it the perfect solution.
  • It boasts an abundance of integrations, including Salesforce's offerings, so it is easy to see why this tool makes for a reliable and effective solution for both marketing and sales teams.
  • Availability of free trial


  • Expensive
  • Can be hard to navigate

7. Microsoft Dynamics 365

Microsoft Dynamics 365


Microsoft Dynamics 365 is a cloud-based solution that allows companies to make informed decisions based on data. It offers an integrated platform combining customer relationship management and enterprise resource planning (ERP), allowing users to store all their customer information in one place while streamlining workflows.

Through its suite of modern applications, Dynamics 365 equips companies with the tools they need to automate workflows, improve customer interactions, personalize marketing campaigns, and build competitive advantages.

The platform's predictive analytics capabilities help reduce costs by predicting consumer trends in real-time, allowing businesses to supply goods or services in a timely manner at competitive prices.

Microsoft Dynamics 365 CRM Pricing








Customer Service




Other Pricing Options


Price Per User Per Month







Relationship Sales


*Pricing as of January 2023

8. Freshsales



Freshsales CRM is an all-inclusive customer relationship management solution that equips your sales team to trace leads from the first contact right through to purchase. It's a user-friendly and dependable system enables you to streamline operations, strengthen relationships with customers, improve close rates, and motivate staff performance.

Developed with the latest AI-driven technology, Freshsales enables sales teams to gain insights into customer behavior and make more informed decisions about how best to connect with leads and convert opportunities.

Additionally, Freshsales makes it easy for sales reps to manage conversations across all channels in one central space, from emails and phone calls to social media posts.

They can do this all while enabling personalized follow-ups and automated workflows.

With an intuitive interface, it's no wonder why Freshsales has become a favorite for many businesses seeking an effective way to optimize their sales process.


  • Gain a newfound sense of freedom and efficiency by automating mundane tasks such as logging phone calls with this incredible tool.
  • With an intuitive interface, this software is a breeze to learn and won't take much time to master.
  • Availability of free trial


  • When compared to other popular CRM solutions like Zoho and Salesforce, this product offers fewer integrations with third party systems.


Price Per User Per Month









*Pricing as of January 2023

10 Reasons Why Ringy CRM Has the Best Pricing

Reasons Why Ringy CRM Has the Best Pricing

Well, the first obvious reason is that Ringy CRM offers a free trial period of up to 14 days. This allows you to test out the software and decide if it's right for you before actually paying anything.

But that's just the tip of the iceberg. There are even more reasons why Ringy CRM is the best when it comes to pricing:

1. You Get Free Inbound SMS and Calls

Businesses using our CRM can receive free inbound calls and SMS. This allows you to better connect with your customers and understand their needs. Allowing customers to reach out to you at no additional cost shows them their business is valued.

This encourages customer loyalty and builds relationships, which are the cornerstone of successful businesses. It also helps to reduce the cost of contacting customers as they don't have to pay for an expensive plan just to talk with you.

2. Free Unlimited Video Meetings

With Ringy, businesses can easily connect with customers and colleagues through virtual meetings without worrying about monthly fees or other costs associated with conferencing services.

Video meetings are becoming more critical as they provide a way for people to stay connected even when they're not in the same room.

They also make it easier to collaborate on projects and ensure everyone is up-to-date with progress.

3. Unused Minutes or Texts Are Rolled Over to the Next Subscription Month

If you're looking to save and budget more efficiently, Ringy is ideal for your business. With rollover minutes and texts capabilities, you don't have to worry about leaving precious resources unused each month.

Plus, with this feature in place, it is easier than ever before to plan ahead when predicting monthly CRM costs so that you always stay within budget!

4. You Get 1000 Minutes and 1000 Texts Every Month for Outbound Usage

Businesses using our CRM get 1000 minutes and 1000 texts monthly for outbound usage. This allows them to stay in contact with customers without worrying about the cost of calls or texts. It also makes it easier for businesses to keep track of customer conversations as all communication can be stored in one place. As a result, it helps to create a more organized system and increase efficiency.

5. Lead Management System

Lead management system

For more successful lead conversion, our CRM offers a comprehensive lead management system. This gives businesses access to leads, an organized database of contact information, and the ability to prioritize potential buyers.

With this smart tool at hand, companies can instantly identify prospects interested in their products or services while focusing on opportunities with a higher chance of yielding success.

6. Reliable Customer Support

An efficient and reliable CRM is only as good as its customer support. We offer a 24/7 customer service team that is available to answer any questions you might have about the system or help you troubleshoot issues quickly.

Thanks to our dedicated team of professionals, you can rest assured that any technical issues you might encounter will be resolved in no time.

7. Multiple Platforms Supported

Our CRM is fully accessible on iOS, Android, and the web - allowing businesses to access it at any location or moment. This helps teams work together with customers no matter their device of choice while remaining connected!

8. Lead Distribution System

Utilizing our lead distribution system allows businesses to delegate leads effectively and efficiently. This ensures that customers are contacted promptly and opportunities for sales conversion increase.

Additionally, companies can track their progress with every customer as all communication is stored in one secure location.

9. SMS & Email Drip Automation

According to research, the average conversion rate of SMS campaigns is around 29%, while email campaigns are 8.17%. With Ringy CRM, you can use SMS and email together, increasing your conversion rate exponentially.

Combined, these two communication mediums can help you reach more people than ever before for a minimal cost.

The results of utilizing both SMS & Email Drip Automation also extend to other features such as Reports & Analytics, Lead Distribution & Tags, Call-to-Call Dialing, and Sales Pipeline.

Fortunately, our platform already has all these features in one place, which makes it easier and more cost-effective.

10. Reports & Analytics

Lastly, Ringy CRM offers detailed reports and analytics, which allows businesses to track their performance, identify areas for improvement and make data-driven decisions.

The analytics provide valuable insights into customer behavior, such as which products are popular and what customers say about particular services. As a result, such information can help you to refine your marketing strategies and better target potential customers.


In conclusion, CRM pricing is a crucial aspect that should be considered when choosing the right one for your business. With numerous options available in the market, it can be overwhelming to determine the most cost-effective option.

However, Ringy CRM stands out as the best CRM in terms of pricing, offering a wide range of features at an affordable cost.

In light of this, we invite you to take advantage of the incredible benefits that Ringy CRM offers and see for yourself why it's the best CRM system in terms of pricing.

Get started today and transform the way you manage your customers and grow your business.