What is MRR? All About This Valuable Business Metric

Table of Contents

Table of Contents

The holy grail of business—monthly recurring revenue (or MRR, for short) is a financial metric that shows how much your organization expects to receive monthly from selling services or products to your clients.

It's like having a money tree that blossoms every 30 days, except instead of leaves, it sprouts crisp, green dollar bills!

MRR is the backbone of subscription-based businesses, the bread and butter of SaaS companies, and the hero of every CEO's bedtime story.

This what is MRR in business guide focuses on the importance of monthly recurring revenue, the different components of this metric, and how to calculate it.

Because in the business vertical, who doesn't want to generate more monthly revenue?

What Is MRR?

So now, to answer the question on everyone's mind, "What is MRR in sales?"

MRR, short for monthly recurring revenue, is the cornerstone of subscription-based business models. It represents the consistent income derived from ongoing subscriptions or recurring charges within a given month. It includes all revenue streams generated from subscriptions, excluding one-time purchases, providing a clear picture of a company's predictable revenue stream.

Calculating MRR involves tallying the monthly recurring revenue from each subscription, including:

  • New sign-ups
  • Upgrades
  • Downgrades
  • Cancellations

This metric serves as a vital performance indicator for measuring growth, forecasting revenue, and evaluating the effectiveness of marketing and sales strategies. Understanding what is MRR holds significance in investor relations, offering insights into a company's revenue-generating capabilities and potential for scalability.

Its importance extends beyond financial metrics, showcasing the resilience and adaptability required for success in today's competitive marketplace.

What Is MRR in Business?

What Is MRR in Business

MRR serves as a compass, guiding decision-makers through the turbulent waters of revenue predictability, business valuation, investment decisions, and performance analysis.

Let's delve into each aspect to unravel the significance of what is MRR in finance terms of your organization.

Predictability of Revenue

At its base, MRR signifies revenue predictability in subscription-based business models. It offers a stable foundation upon which you can confidently forecast future income. MRR provides a clear snapshot of the revenue stream that can be expected month after month by tallying the monthly recurring revenue from subscriptions.

This predictability allows businesses to make informed decisions regarding resource allocation, budgeting, and strategic planning, mitigating the uncertainty often associated with fluctuating revenue streams.

Business Valuation

Comprehending what is MRR helps in determining the valuation of subscription-based businesses. Investors and stakeholders often scrutinize MRR figures to gauge a company's financial health and growth potential.

A high MRR indicates a strong foundation of recurring revenue, which can:

  • Increase the perceived value of a business
  • Attract potential investors
  • Instigate acquisition offers

Conversely, a decline in MRR may raise red flags and prompt investors to reassess their investments' viability.

Therefore, maintaining a healthy MRR is essential for bolstering your business's valuation and attractiveness to investors and potential buyers.

Investment and Funding

For startups and growing enterprises, MRR is a key metric for securing investment and funding. Venture capitalists, angel investors, and other funding sources often evaluate MRR trends to assess a company's revenue-generating potential.

A steady increase in MRR signals market traction, customer retention, and scalability, making it an attractive investment prospect.

Conversely, a stagnant or declining MRR may deter potential investors, highlighting underlying business models or market fit issues. Entrepreneurs must optimize MRR growth to attract investment and expand their businesses.

Performance Tracking and Analysis

In addition to its role in revenue predictability, business valuation, and investment decisions, MRR is a vital tool for performance tracking and analysis.

By monitoring MRR trends over time, you can identify:

  • Patterns
  • Anomalies
  • Areas for improvement

This granular level of insight enables you to fine-tune your pricing strategies, optimize customer acquisition and retention efforts, and mitigate churn. Moreover, MRR analysis facilitates benchmarking against industry standards and competitors, providing valuable insights into market positioning and competitive advantage.

Understanding the Components of MRR

Understanding the Components of MRR

Now that you have a better understanding of the question, "What is MRR?" It's time to examine each of its components more closely. This section looks at each nuance and uncovers how they shape the success of subscription-based enterprises.

Recurring Revenue

At the forefront lies recurring revenue, akin to the lifeblood coursing through your business's veins. Picture it as a steady, unwavering stream of income that sustains your sales and operations planning month after month. This dependable flow establishes the bedrock of your financial stability and furnishes your business with predictability. It's about understanding the ebbs and flows, the patterns and rhythms that dictate your financial health.

Indeed, comprehending the complexities of recurring revenue isn't just advantageous—it's imperative for crafting a business framework that's:

  • Resilient
  • Enduring
  • Profitable

By mastering the ins and outs of this foundational component, you lay the groundwork for sustained success and longevity. It's similar to constructing a sturdy edifice upon which you can weather the storms of economic uncertainty and market volatility.

With a firm grasp of your recurring revenue, you wield the power to anticipate, adapt, and thrive in an ever-evolving business landscape.


In subscription-based businesses, the concept of churn looms ominously, casting a shadow over the delicate balance of your revenue stream. Often described as the silent killer, churn represents customers' departure from your subscription service, taking with them the hard-earned dollars that once contributed to your MRR.

Left unchecked, churn can unleash havoc upon your business, resulting in stagnant growth or, worse yet, a decline in revenue. Thus, it becomes imperative to vigilantly monitor churn rates and devise strategies to reduce customer attrition.

Here are a few basic things to do to determine churn and actions to improve it.

Determining Churn Rate Cause


Identify the root causes of churn

Proactively address customer concerns

Implement targeted retention initiatives

Enhance product features or customer support

Analyze customer feedback and behavior

Optimize pricing strategies or subscription plans

Amidst the myriad challenges posed by churn, proactive measures are vital to safeguarding your MRR and maintaining a healthy business trajectory.

By addressing the root causes of churn head-on, you can fortify the resilience of your subscription model and foster long-term customer loyalty.

Remember, in the battle against churn, foresight and diligence are your most potent weapons.

Expansion Revenue

In contrast to the challenges posed by churn, there exists a beacon of hope known as expansion revenue within subscription-based businesses. Expansion revenue materializes when loyal patrons opt to elevate their engagement by upgrading subscription plans or acquiring supplementary services or features. This upward shift not only bolsters your MRR but also serves as a testament to your clientele's enhanced level of satisfaction and commitment.

By fostering a conducive environment for upselling and cross-selling initiatives, you lay the groundwork for harnessing the potential of expansion revenue to propel your business growth forward. Cultivating a deep understanding of your customer's needs and preferences enables you to create personalized offers that resonate with their unique requirements. It's a strategic approach that enhances customer satisfaction and cultivates a sense of loyalty and allegiance, fostering solid relationships that transcend mere transactions.

Capitalizing on expansion revenue opportunities allows you to maximize the lifetime value of your customers, unlocking untapped potential within your existing subscriber base. Continuously refining your product offerings and value propositions reinforces your position as a trusted ally in your customers' journey, driving sustained revenue growth and strengthening your competitive advantage.

Contraction Revenue

Subscription-based business dynamics regularly encounter contraction revenue, the often-overlooked counterpart to expansion. Contraction revenue materializes when customers scale back their engagement by downgrading subscription plans or eliminating add-ons or features from their accounts. While this may initially appear as a setback, it offers a unique opportunity to gain profound insights into your customer base's preferences and pain points.

Delving into the reasons behind customer decisions to downgrade provides invaluable intelligence that can be leveraged to refine and optimize your offerings. When you pinpoint the root causes of dissatisfaction and address them proactively, you minimize contraction revenue and nurture stronger customer relationships. It demonstrates your commitment to delivering exceptional value and ensures that your subscription model remains aligned with the evolving needs of your clientele.

Ultimately, by embracing the challenges posed by contraction revenue and viewing them as opportunities for improvement, you pave the way for sustained growth and resilience within your business.

How to Calculate MRR

How to Calculate MRR

If you're wondering, "What is my MRR?" this part is for you!

Calculating monthly recurring revenue is essential for assessing your financial performance and forecasting future growth. In this section, we'll explore three key methods for calculating MRR: simple MRR calculation, adjusted MRR calculation, and MRR growth rate calculation.

Each method offers unique insights into the revenue dynamics of your subscription model, allowing you to make informed decisions and drive business success.

Simple MRR Calculation

The simplest method for calculating MRR involves summing up the average revenue generated from all active subscriptions within a given month.

This can be expressed mathematically as:

Total number of customers X average billed amount = MRR

Here's an example:

Suppose your SaaS company offers three subscription tiers: Basic, Standard, and Premium. The pricing for each tier is as follows:

  • Basic: $20 per month
  • Standard: $50 per month
  • Premium: $100 per month

In a given month, you have the following distribution of customers across the tiers:

  • 100 customers subscribed to the Basic plan
  • 50 customers subscribed to the Standard plan
  • 30 customers subscribed to the Premium plan

To calculate the MRR using the simple MRR calculation method:

Determine the average revenue per account:

Average Revenue per Account = (Total Revenue from all tiers) / (Total Number of Customers)

= (($20 × 100) + ($50 × 50) + ($100 × 30)) / (100 + 50 + 30)

= ($2000 + $2500 + $3000) / 180

= $7500 / 180

  • ≈ $41.67

Multiply the average revenue per account by the total number of customers:

MRR = Average Revenue per Account × Total Number of Customers

≈ $41.67 × 180

  • ≈ $7500

Therefore, the MRR for this month using the simple MRR calculation method is approximately $7500.

Adjusted MRR Calculation

The adjusted MRR calculation method considers subscription revenue changes due to new customer acquisitions, expansions from existing customers, and churned customers. It involves calculating the net new MRR, which accounts for these changes, and adjusting the beginning MRR accordingly to derive the net MRR.

Here's an example:

Suppose your SaaS company started the month with a beginning MRR of $10,000. During the month, you acquired $2,000 in new MRR from new customer acquisitions, generated $1,500 in expansion MRR from existing customers, and experienced $1,000 in lost MRR from churned customers.

To calculate the Adjusted MRR:

  1. Calculate the net new MRR:

Net New MRR = New MRR + Expansion MRR - Lost MRR

= $2,000 + $1,500 - $1,000

= $2,500

  1. Adjust the beginning MRR for the net new MRR:

Adjusted MRR = Beginning MRR + Net New MRR

= $10,000 + $2,500

= $12,500

The Adjusted MRR for this month is $12,500.

This calculation method provides a comprehensive view of the changes in MRR due to customer acquisitions, expansions, and churn, allowing businesses to assess the net impact on their recurring revenue and make informed decisions accordingly.

MRR Growth Rate Calculation

The MRR growth rate calculation method involves understanding the net MRR, including existing MRR, new business, reactivation, and expansion MRR, and adjusting for churn and downgrades. By comparing the net MRR at different points in time, you can calculate the MRR growth rate, providing insights into the momentum of your subscription business.

Let's look at another example:

Suppose your SaaS company wants to calculate the MRR growth rate for the current quarter. At the beginning of the quarter, the Net MRR was $50,000. Throughout the quarter, you added $15,000 in new business MRR, reactivated $5,000 in previously churned MRR, generated $10,000 in expansion MRR, and experienced $7,000 in churned MRR and $3,000 in downgraded MRR.

To calculate the MRR growth rate:

Determine the Net MRR:

Net MRR = Existing MRR + New Business MRR + Reactivation MRR + Expansion MRR - Churned MRR - Downgraded MRR

= $50,000 + $15,000 + $5,000 + $10,000 - $7,000 - $3,000

  • = $70,000

Calculate the MRR Growth Rate:

MRR Growth Rate = ((Net MRR at the end of the period - Net MRR at the beginning of the period) / Net MRR at the beginning of the period) * 100%

= (($70,000 - $50,000) / $50,000) * 100%

= ($20,000 / $50,000) * 100%

  • = 40%

Your MRR growth rate for the current quarter is 40%.

MRR Metrics and KPIs

MRR Metrics and KPIs

Monitoring key metrics and key performance indicators (KPIs) related to MRR is paramount for assessing financial health, identifying growth opportunities, and maximizing customer lifetime value. This section looks into four crucial MRR metrics and KPIs that empower you to optimize your subscription model.

Average Revenue Per User (ARPU)

Average Revenue Per User (ARPU) serves as a foundational metric for understanding the revenue generated from each customer within a subscription-based business. Calculated by dividing the total revenue generated from subscriptions by the total number of active users, ARPU provides insights into the monetization efficiency of your customer base.

By tracking ARPU over time, you can:

  1. Identify trends in revenue per user
  2. Assess the impact of pricing changes or promotions
  3. Segment customers based on their revenue contribution

ARPU is a valuable benchmark for comparing the performance of different customer segments and evaluating the effectiveness of marketing and sales initiatives.

MRR Churn Rate

MRR churn rate measures the rate at which revenue is lost due to customer churn within a given period. Churn, or customers' cancellation of subscription services, represents a significant challenge for subscription-based businesses and can erode MRR if left unchecked.

Calculated by dividing the total MRR lost from churned customers by the total MRR at the beginning of the period, the MRR Churn Rate provides insights into your customer base's stability and retention effectiveness.

MRR Growth Rate

The MRR growth rate offers a dynamic measurement of the proportional increase in MRR over a defined time frame, encapsulating the vigor and trajectory of revenue expansion within a subscription-based enterprise.

By examining the net MRR after a period against its inception, this metric unveils valuable insights into the efficacy of endeavors related to:

  1. Customer acquisition
  2. Retention
  3. Business expansion

Businesses leveraging this metric gain a nuanced understanding of the impact of their strategic initiatives on revenue generation. This enables the identification of avenues for scalable growth and optimizes resource allocation to foster enduring prosperity.

Beyond its intrinsic utility as a performance gauge, the MRR growth rate is a critical barometer for investors and stakeholders. It functions as a beacon, illuminating the health and promise of a subscription-based venture and offering a tangible indicator of its potential for sustained success.

As such, the MRR growth rate empowers businesses to refine their operational lead generation strategies and bolsters confidence among external parties, fostering trust and investment in the enterprise's future endeavors.

Customer Lifetime Value (CLV)

Customer Lifetime Value (CLV) represents the total revenue a customer generates throughout their relationship with a business. It provides insights into the long-term profitability and value of customer relationships.

Calculated by multiplying the average revenue per user by the average customer lifespan, CLV helps businesses quantify the financial impact of acquiring and retaining customers.

By understanding CLV, you can prioritize customer acquisition efforts based on the potential lifetime value of different customer segments, optimize retention strategies to prolong customer lifespan, and enhance overall profitability.

Additionally, CLV is a critical metric for assessing return on investment (ROI) and guiding strategic decisions related to marketing, sales, and product development.

Tools and Software for MRR Management

Tools and Software for MRR Management

Leveraging the right tools and software can streamline operations, enhance financial visibility, and drive data-driven decision-making. Here, we explore three key categories of tools and software tailored for MRR management.

Subscription Management Platforms

Subscription management platforms serve as the backbone of MRR management, offering comprehensive solutions for automating subscription billing, managing customer accounts, and optimizing pricing strategies.

These platforms allow businesses to create and manage subscription plans, process payments securely, and track subscriber metrics in real-time. Examples of popular subscription management platforms include Stripe, Chargebee, and Recurly.

Financial Reporting and Analytics Tools

These tools play a crucial role in MRR management by providing businesses with actionable insights into their financial performance and revenue trends.

Financial reporting and analytics tools enable you to:

  1. Generate detailed sales reports
  2. Visualize key metrics
  3. Analyze MRR growth over time
  4. Evaluate if you've achieve your SMART goals

Leveraging advanced analytics capabilities, you can identify patterns, forecast future revenue, and optimize pricing and packaging strategies.

Examples of financial reporting and analytics tools include Tableau, Power BI, and Google Analytics.

Customer Relationship Management (CRM) Systems

Customer Relationship Management (CRM) Systems

CRM systems are an indispensable tool, facilitating the effective nurturing and retention of customer relationships.

These platforms are centralized repositories for storing comprehensive customer data, tracking interactions, and orchestrating sales funnels.

Notably, Ringy stands out as an exemplary CRM solution, offering many robust features tailored to bolster customer engagement and optimize revenue generation.

Check out our top features in the table below.



VoIP calling

Initiate and manage customer calls directly within the CRM platform

Tracking communications

Monitor and analyze customer interactions across multiple channels

Sales pipeline management

Visualize and optimize the sales process for increased efficiency


Send personalized emails to nurture customer relationships

SMS and email drip campaigns

Deliver targeted messages to customers at strategic intervals to drive engagement and conversions

Other CRM features

Tailored features to meet diverse CRM needs

This comprehensive suite of features empowers you to streamline communication, optimize sales processes, and maximize the effectiveness of your customer engagement strategies within Ringy's sales software.

What Is MRR - Final Thoughts

Understanding what is MRR is climacteric for subscription-based businesses seeking to navigate the complexities of revenue management effectively. MRR, or monthly recurring revenue, is a cornerstone metric that offers insights into a business's subscription model's stability, growth trajectory, and overall health.

By comprehensively analyzing MRR and its associated metrics and key performance indicators, you can make informed decisions, drive strategic initiatives, and optimize revenue generation.

And what better way to improve your MRR and sales cadence than with our solution, Ringy?

With dynamic CRM features that help you nurture and grow customer relationships, Ringy is an all-in-one solution to help grow your bottom line while keeping your clientele happy.

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