A Complete Guide to the Best Text App for Business

Are you tired of juggling multiple apps to manage your business communication? Do you find it challenging to keep track of important messages and collaborate with your team effectively? Well, you're not alone.

Recent studies show that the average person spends over 3 hours daily on their phone, and more than half of that time is spent on messaging apps. With such a high demand for communication tools, it's no surprise that businesses are looking for the best text app to streamline their operations.

This comprehensive guide will dive into the world of text apps for business and explore the features that make them stand out.

From real-time collaboration to secure messaging, we'll cover everything you need to know to choose the best text app for your business.

Whether a small startup or a large enterprise, this guide will provide the information you need to take your communication to the next level.

Key Takeaways

• With a 98% open rate, text software for business significantly outperforms email, making it the most effective channel for immediate customer interaction and time-sensitive alerts.
• Integrating texting for businesses with CRM platforms eliminates data silos, allowing for unified contact management, automated workflows, and seamless team collaboration.
• To maximize ROI, the best text app for business should prioritize automation capabilities, two-way messaging, and robust integration with your existing tools.
• Whether you need the all-in-one value of Ringy, the marketing depth of SlickText, or the simplicity of SimpleTexting, choosing the right platform depends on your specific budget and technical requirements.
• Utilizing text message services for business allows you to scale operations without losing the personal touch, ultimately leading to higher customer satisfaction and increased revenue.

Top 7 Texting Platforms for Business

At this point, you should now have a better understanding of the benefits of utilizing text software for business. But how do you choose from all the different texting platforms for business out there?

To help you decide, we have compiled a summary of the top options available, categorized by their primary strengths.

*Note: Pricing information is current as of January 2026.*

1. Ringy - Text More, Spend Less

As a comprehensive text app for business, Ringy CRM is designed to streamline your customer communication and improve the overall customer experience. Unlike standalone tools, Ringy is a full CRM with texting capabilities, offering a set of features that allow you to manage your customer interactions and sales activities in one centralized hub.

Key Features

• Texting: Send and receive texts directly from the app, making it easy to communicate with customers on their preferred channel.
• Contact Management: Store and manage all your customer information in one place, including contact details, communication history, and notes.
• Automation: Automate repetitive tasks such as follow-up messages, appointment reminders, and lead nurturing.
• Reporting: Monitor the effectiveness of your sales and marketing efforts with real-time reports and analytics.
• Integrations: Integrate with other tools and apps you use, such as your calendar, email, and marketing automation software.

Overall, Ringy CRM is an ideal solution for businesses looking to improve their customer communication and increase sales efficiency. With our user-friendly CRM messaging and automation features, Ringy helps you stay connected with your customers and streamline your sales process.

Again, for a low monthly fee of only $119/month, you get free inbound SMS and have access to up to 1,000 texts every month for all your outgoing communication needs.

2. SlickText

SlickText is a versatile business messaging system that provides a powerful platform to send SMS and MMS messages. It is widely recognized as a top text message service for business due to its rich feature set and focus on automation.

The user-friendly interface allows businesses to easily create and manage text campaigns, set up autoresponders, and track results without needing a technical background.

Key Features

• Campaign Creation & Management: Create business text system campaigns with messages that are tailored to your customer segments.
• Automations. Automate communication by setting up text triggers and automated responses to nurture leads.
• SMS and MMS Sending: Type and send text messages or upload images, videos, and multimedia files as MMS messages.
• Reporting and Analytics: Track results and analyze customer engagement with dynamic reporting tools.

3. RingCentral

RingCentral is a comprehensive text message software for business that goes beyond just SMS. It offers multiple communication channels, including texting, voice, and video calls, all in one app. This platform is perfect for organizations that need a messaging software for business that can handle complex internal and external communication needs.

Key Features

• Multiple Communication Channels: Manage interactions through voice, video, and text messaging CRM features in a single app.
• Automated Messages: Create automated messages to send to customers based on specific triggers or business hours.
• Reporting and Analytics: Monitor team performance and usage with comprehensive reporting tools.
• Campaign Management: Create and manage campaigns tailored to your customers' interests while tracking engagement.

4. SimpleTexting

True to its name, SimpleTexting is a texting platform for business that prioritizes ease of use without sacrificing power. It is an excellent choice for marketing teams that need to launch campaigns quickly. As a dedicated business text software, it offers intuitive tools for mass texting and 1-on-1 conversations.

Key Features

• Campaigns: Easily send mass text alerts to thousands of contacts instantly or schedule them for later.
• 2-Way Messaging: Engage in real-time conversations with customers to answer questions and close deals.
• Keywords: Create unlimited custom keywords (e.g., "Text JOIN to 55555") to grow your contact list automatically.
• Mailchimp Integration: Sync your contacts seamlessly, acting as a lightweight CRM with SMS integration.

5. Textmagic

Textmagic is a text messaging CRM tool designed for speed and flexibility. It is particularly popular among businesses that want to get started immediately without complex setups. As a texting for businesses solution, it bridges the gap between email and SMS, allowing you to send texts directly from your existing email client.

Key Features

• Email to SMS: Convert emails into text messages and deliver them to your customers' mobile phones.
• Virtual Numbers: Rent local phone numbers in over 25 countries to establish a local presence.
• Zapier Integration: Connect Textmagic with thousands of apps, turning it into a powerful CRM software with texting capabilities.
• Sub-accounts: Create accounts for team members to manage business text message software access securely.

6. Textla

If budget is a primary concern, Textla stands out as a highly affordable text software for business. It offers some of the most competitive rates in the industry while still providing the essential features needed for a robust messaging CRM. It removes the fluff to focus on delivering messages reliably and cheaply.

Key Features

• Broadcasting: Send bulk SMS blasts to your entire list or segmented groups with high deliverability.
• Scheduled Texts: Plan your marketing calendar in advance by scheduling messages for specific dates and times.
• Auto-Replies: Set up instant responses for when you are out of the office or to acknowledge receipt of a message.
• Detailed Analytics: View delivery rates and click-throughs to optimize your texting CRM strategy.

7. EZ Texting

EZ Texting is the go-to texting platform for business for non-technical professionals. It distinguishes itself with design-forward features, such as a built-in Shutterstock integration, making it easy to send visually appealing MMS messages. If you are looking for text message services for business that emphasize visual engagement, this is a strong contender.

Key Features

• Shutterstock Integration: Access millions of high-quality stock photos directly within the app to create stunning MMS campaigns.
• Design Tools: Edit images and create professional graphics without leaving the platform.
• QR Codes: Generate QR codes that automatically open a text message on your customers' phones to boost opt-ins.
• SafeSTOP: An advanced feature that ensures compliance and manages opt-outs automatically.

What Is Text Software for Business?

Text software for business is a specialized application or platform that enables organizations to send, receive, and manage Short Message Service (SMS) and Multimedia Messaging Service (MMS) communications with customers at scale.

Unlike personal texting on a mobile phone, a business messaging system provides centralized control, allowing teams to manage conversations from a desktop or shared interface.

These platforms often range from simple bulk SMS tools to sophisticated CRM systems with SMS integration. While a basic text message service for business might focus solely on blasting out marketing promotions, a robust messaging CRM integrates these communications directly into customer profiles. This means that every text sent or received is logged alongside emails, calls, and purchase history, creating a unified view of the customer journey.

Whether you are looking for a standalone text app for business or a comprehensive CRM software with texting, the goal remains the same: to facilitate professional, compliant, and efficient communication on the channel your customers prefer most.

Why Do You Need Business Text Software?

Here's the kicker! 98% of text messages are opened within 3 minutes after they are received. That's considerably higher than email open rates, which hover around 20%. Evidently, SMS marketing surpasses other methods.

And if that wasn't enough, text messages also have a 209% higher response rate than phone calls, even Facebook, and emails. In this day and age of digital marketing, there's no better way to reach your target audience than with business text software.

How about we add some more gasoline to the fire? Below, we highlight some more reasons why you need business text software:

• Higher Open Rates: Studies consistently show that SMS open rates hover around 98%, significantly higher than email. Using a text message service for business ensures your urgent updates and marketing offers are actually seen.
• Immediate Engagement: Most texts are read within three minutes of delivery. A business text system allows you to capitalize on this immediacy, making it perfect for appointment reminders, flash sales, and time-sensitive alerts.
• Customer Preference: Many consumers prefer a quick text over a lengthy phone call. Offering a text messaging CRM channel meets customers where they are, improving satisfaction and loyalty.
• Scalability: Trying to manage hundreds of customer conversations on a personal cell phone is a logistical nightmare. Texting for businesses through specialized software allows you to automate responses, schedule campaigns, and handle thousands of contacts without losing the personal touch.
• Centralized Data: By using a best CRM with text messaging, you prevent data silos. When a sales rep leaves, you don't lose their text history, it remains safely stored in your CRM messaging platform.

How Does Business CRM Texting Work?

Business CRM texting bridges the gap between your customer database and your communication tools. Instead of constantly switching between a database and a phone, a CRM with texting capabilities unifies these functions into a single workflow.

Here is a typical workflow for how a texting CRM operates:

1. Integration: The text software for business connects directly to your customer database. In many cases, modern CRMs have this built-in, or they integrate via API with a third-party text message software for business.
2. Contact Synchronization: Your contacts are synced, meaning any phone number in your database becomes a textable endpoint. You can segment these contacts based on behavior, location, or purchase history directly within the CRM texting module.
3. Sending the Message: You can send a one-off message to a specific client or a bulk broadcast to a segment. When using a CRM with SMS integration, you can often personalize these texts using "merge fields" (e.g., automatically inserting the customer's first name).
4. Automation Triggers: This is where the magic happens. You can set up workflows where a specific action, like a lead filling out a form, triggers an automatic text response from your messaging software for business.
5. Logging and Tracking: Once the message is sent, the business text software logs the interaction in the contact's timeline. If the customer replies, the response appears in the CRM dashboard, alerting the account manager to continue the conversation.

By streamlining these steps, a CRM with texting transforms sporadic messaging into a strategic, measurable asset for your business.

What to Look For in a Text Messaging CRM

So, now you know what business CRM texting is and how it works. But how do you choose the right text messaging CRM for your business? Here are some key features to look out for when selecting a text messaging platform:

1. Ease of Use

No one wants to spend hours learning a complicated platform when you could be spending that time growing your business. An easy-to-use platform will allow you to send and receive messages quickly and efficiently without the headache of having to navigate a labyrinth of options and settings.

Therefore, choose a platform that provides an intuitive user interface that will allow you to keep track of your conversations with customers, ensuring you never miss a message again.

2. Integration with Other Tools

An excellent text messaging CRM will integrate seamlessly with your existing business tools. If your business already uses a customer relationship management system, it's essential to find a texting CRM that can integrate with it.

That way, you can keep your customer data in one place, saving you time and effort.

3. Automation and Scheduling

Who doesn't love a good time saver? An effective text messaging CRM will come with built-in automation and scheduling features.

• Automation will help you send pre-written messages to customers at specific times, freeing you up to focus on other tasks.
• Scheduling will let you plan and send messages at a future date, giving you the flexibility to focus on more important tasks.

4. Analytics and Reporting

Data is king, and a text messaging CRM should provide you with comprehensive analytics and reporting features. This will give you valuable insights into your text messaging campaigns' performance, helping you identify areas for improvement.

With the right analytics, you can see how many messages you're sending, the response rates, and the number of conversions you're getting from your text campaigns.

You can also see which customers are the most active so that you can target them with personalized messages.

5. Reliability and Security

The last thing you want is for your text messages to get lost in the ether, leaving your customers feeling ignored. A reliable platform will ensure that your messages are delivered promptly and securely.

In addition, a secure platform will protect your customer data, ensuring that your sensitive information is kept confidential.

6. Cost

Of course, every business needs to consider its budget when choosing a text messaging CRM. Fortunately, there are plenty of affordable options with great features that won't break the bank.

We recommend going for a CRM that already has a built-in text app for business because the cost of this type of software is usually much lower than the cost of custom text software for business.

The best part is you'll have access to all the features you need to leverage text messaging for your business without having to shell out a fortune.

Benefits of Business Text Message Software

As you may know, text message software for business is becoming an increasingly popular tool for customer relationship management. But what are the benefits of using a text messaging CRM?

1. Increased Customer Engagement

When it comes to communicating with customers, text messaging is king. With a text message CRM, businesses can reach their customers in real-time and engage with them personally. With a 98% open rate within the first three minutes, text messages are more likely to be read and acted upon than emails.

Picture this, you're at a restaurant, and you've just received a text message from the restaurant asking how your meal is going.

It's a simple yet effective way to show your customers that you care and is paying attention to their needs. And who knows, that one text message could turn a "meh" experience into a "wow" one.

2. Increased Productivity

Gone are the days of sending individual text messages to each customer. With a text message CRM, businesses can simultaneously send mass text messages to their customers.

Doing so saves time and increases productivity, allowing businesses to focus on other essential tasks.

Think of it as having a personal assistant who texts your customers on your behalf, freeing up your time to tackle more pressing issues. No more staring at a screen all day, sending text messages one by one!

3. Improved Customer Satisfaction

Text messaging allows businesses to respond quickly to customer inquiries and concerns, improving customer satisfaction. Customers appreciate quick and efficient responses, and with a text message CRM, companies can deliver just that.

Imagine you're a customer and just placed an order for a product. You received a text message confirming your order and providing a tracking number. It's a small touch, but it shows that the business values your time and is committed to making your experience positive.

4. Better Customer Data Management

A text message CRM allows businesses to collect and manage customer data in one central location. This makes tracking customer interactions and making informed decisions about future marketing strategies easier.

For example, you're a small business owner, and you've just started using a text message CRM. All your customer interactions are now stored in one place, making it easier for you to track customer preferences and tailor your marketing strategies to meet their needs.

No more searching through hundreds of texts to find that one important message!

5. Increased Sales and Revenue

Finally, a text message CRM can lead to increased sales and revenue. Businesses can use targeted marketing campaigns to reach their customers with relevant offers and promotions.

Think of it like having a personal sales team that texts your customers with special offers and promotions, increasing the likelihood of a sale.

A G2 study reveals that 90% of customers read texts soon after they are sent, usually within 1-5 minutes. Such a rapid response rate means businesses are more likely to make a sale and increase their revenue.

Features of Texting CRM Software

Texting platforms for business help keep communication organized and provide ways to automate common tasks.

Some of the key features of texting CRM software include:

1. Automated Text Campaigns

One of the most essential features of texting CRM software is the ability to create and send automated text campaigns. With automated texting, you can easily reach out to large groups of customers with targeted messages, promotional offers, or reminders.

Suppose you operate a yoga studio and need to remind your customers regarding an upcoming event. An automated text campaign, sent out several days prior to the occasion, can keep them informed with pertinent information and motivate them to RSVP.

Benefits of automated text campaigns:

• Easy to create and manage text campaigns
• Ability to schedule texts in advance
• Ability to target specific customer segments

2. Two-Way Communication

Texting CRM software also allows two-way communication, which is essential for building a relationship with your customers. With two-way texting, your customers can easily respond to your texts, and you can respond to theirs, creating a more personal connection.

Let's say you own a bakery and are introducing a brand-new product. With two-way texting, your customers can respond with inquiries and feedback or even place orders quickly and conveniently - making it easier for you to manage the operations of your business effectively.

Some of the benefits of this feature include the following:

• Instant replies to customers' messages
• Ability to have real-time conversations with customers
• Improved customer engagement and satisfaction

3. SMS Marketing

In addition to two-way texting, the best text software for business also comes with SMS marketing tools. With this feature, you can easily create engaging promotional campaigns designed to engage your customers and increase conversions.

For instance, if you're a retail store launching a new sale event, an SMS campaign can inform your customers about it, encourage them to buy, and give them exclusive discounts.

The benefits of this feature include the following:

• Increased reach and engagement with customers
• Ability to send targeted messages to specific customer segments
• Improved conversion rates and sales

4. Lead Management

With lead management, you can easily track and manage your leads, ensuring you never miss a potential customer.

Let's say you own a real estate company and need more effective lead management. With lead management capabilities and a text app for business, monitoring leads is easier than ever. Not only do you stay up-to-date on their contact information, the properties they're interested in, and whether or not they've decided to buy yet.

Lead management can save time and allow for a better organization so your business runs smoothly from start to finish!

And, of course, you'll realize the following benefits:

• Easy to track and manage leads
• Ability to see the status of each lead in real-time
• Improved conversion rates and sales

5. Customer Data Management

By leveraging customer data management, you can gain valuable insight into precisely what your customers prefer and need - allowing for more efficient delivery of the best possible service.

Picture this: you run a restaurant and need to monitor customers' orders. Thanks to customer data management, it's easier than ever before!

You can quickly view what each patron ordered and which items they enjoyed or disliked - allowing you to provide quality service and personalized suggestions for future visits.

With this feature, it can be easy to experience the following benefits:

• Easy to track and manage customer data
• Ability to see what customers like and don't like
• Improved customer service and satisfaction

6. Integration with Other Systems

With texting CRM software, you can integrate with other systems to ensure that your data is organized and managed effectively. Integration enables you to sync your information across various platforms, including text message marketing programs or accounting tools, streamlining all aspects of handling your business operations.

Visualize that you own a fitness studio and need to integrate your customer data with a CRM texting system. The integration will effortlessly match the client information between both systems, permitting you to transmit personalized text messages based on their interests and inclinations.

Benefits of integration:

• Seamless integration with other systems
• Ability to sync and manage data more efficiently
• Improved efficiency and productivity.

Conclusion

In conclusion, the best text app for business should provide seamless communication, organization, and automation of text messaging to help businesses reach and engage with their customers.

Ringy offers effective features like automated text campaigns, campaign management, and a unified inbox that makes it easy for businesses to manage all of their text communication from one place.

Try Ringy today and experience the power of efficient and effective texting for your business!