When you sign up with Ringy, you begin the free trial as you are not immediately charged the subscription. This is to allow you to see if Ringy is the right fit for your business. The free trial comes with 250 SMS credits, 250 Voice Minute Credits, 10 phone number credits, and $5 on your account balance.
Once you pay the subscription, you will automatically receive 1,000 SMS Credits and 1,000 Voice Minute Credits. Please note, your remaining account balance and unused credits will roll over month to month, and do not ever expire. The credits you fund to your account cannot be used for your subscription dues which will be paid for monthly by your default payment method.
The first thing to understand is account balances versus credits. Regardless of having credits remaining, you always need a positive account balance to utilize your Ringy account. Your account balance can be funded in the My Funds section in the top right corner of the Billing page.
Ringy will initially pull from credits when you are sending text messages, making phone calls, and renewing phone numbers. In the Billing page located in the navigation bar, you will find towards the bottom right of the page, the My Credits section to view how many credits are remaining on your account. When those credits are zeroed out and have been used, that is when usage is taken out of your account balance. For example, if it says 0 Voice Minute Credits, that means any future outbound calls would be drawn from the remaining account balance for $0.01 per outbound minute. Likewise, if you have 0 SMS Credits, usage will be drawn from your account balance for $0.01 per SMS segment. There are no email credits, which means any emails sent to leads will be $0.001 per outbound email.
Here is the entire price breakdown of what is exactly is drawn from your account balance if you do not have credits available to use first:
Pricing
- Free inbound texts and phone calls
- $1 per phone number per 30 day period
- $0.01 per outbound text*
- $0.01 per minute for outbound phone calls**
- $0.03 per outbound MMS
- $0.001 per outbound email
Please note, most texts are limited to 160 characters. Click here to learn more about SMS character limits. Additionally, voice minutes are rounded up to the nearest minute. This means if the duration of the call was 40 seconds, that would be 1 voice minute.
To view a full breakdown of what you have been charged and when, navigate to the Billing page, scroll to the bottom left of this page to find the Billing History section, and click the Usage tab. There you will find a breakdown of all charges to your Ringy account.
Your payment method is directly charged when your subscription renews, you fund your account balance, or pay for an additional credit package.
There will be no refunds or credits for partial months of service, or refunds made should you not use the Service during a period of time when your account is open. No exceptions will be made per our Terms of Service.