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Spam or Scam Likely Phone Numbers

What is a spam call?

A spam call is a call made from a number that has been flagged as suspicious by any of the carriers involved, or a call originating from a phone number that the carrier cannot identify. The decision to flag a number is made dynamically by individual phone carriers and call-blocking apps. This results in the outbound calls displaying as "Spam," "Spam Likely," "Scam Likely," etc., to recipients in the caller ID. Calls may even be blocked altogether.

Spam flagging aims to protect consumers against:

  • Unidentified calls
  • Robocalling: high-volume, short-duration calls originating from a single number
  • Illegal Calls
  • Unwanted Calls

As such, regulators and major phone carriers have implemented protective actions to help reduce the occurrence of robocalling, illegal calls, unwanted calls, and calls made from unidentified phone numbers.

Behaviors that may increase spam flagging:

  • High volume short calls: Typically under 50 seconds
  • High volume of unanswered calls
  • High volume: Companies that make over 20,000+ calls per month with very low answer rates are generally labeled high volume and may be flagged automatically

How Ringy Can Help:

All Ringy phone numbers are sourced from our phone number provider, third party to Ringy. We have no control over carriers labeling phone numbers as "Spam" or "Scam Likely." Ringy is not able to alert you when your number might possibly be displaying as “spam likely” or something similar.

However, we can provide you with best practices to follow to help avoid this from happening:

1. Create a Standard Business Profile.

Creating a Standard Business Profile will register your phone numbers with SHAKEN/STIR, which will give your outbound calls the highest SHAKEN/STIR attestation. You can do this by navigating to the Phone Setup page and selecting the Business Profile tab. Please review this article for more information on registering: Business Profile tab / A2P 10DLC Registration

2. Create a Caller Display Name

As long as you are the owner of a Standard Business Profile, you will see the Branded Calling section on the Business Profile tab of the Phone Setup page. The Caller display name must be either the legal business name associated with your A2P 10DLC Standard Business Profile or your own name since you would be the legal business representative for the A2P 10DLC registration on your account. Once approved, you can enroll your phone numbers in Branded Calling to display while calling.

  • For more information on Branded Calling, check out this article: Branded Calling

3. Create a Caller ID reputation profile

If you have an approved Standard Business Profile found on the Business Profile tab of the Phone Setup page, you will see the "Caller ID Reputation Profile" section. Creating a Caller ID Reputation Profile will automatically register all Ringy phone numbers for everyone on your business profile with First Orion (T-Mobile), Hiya (AT&T), and TNS (Verizon). This will improve call answer rates and decrease the likelihood of your calls being blocked or labeled as "Scam Likely".

  • Choose "Create Profile"
    • Select your use case
      • We recommend selecting "Lead Management"
    • Enter your business employee count
      • Number of employees in your business that will be making calls using this profile i.e. how many agents you will allow to join your Standard Business Profile.
    • Enter your average business daily call volume
      • Estimate of the total number of calls everyone on your business profile makes per day.
    • Notes (optional)
      • This may be any additional notes about the use case. For example, 'We do last minute delivery of goods'. This can be empty if there are no additional notes.

Once submitted, your Caller ID reputation profile will be under review. This process can take 24-48 hours to complete. If your caller ID reputation profile has been approved, you will see that reflected in the same "Caller ID Reputation Profile" section of the Business Profile tab. If it is rejected, you will see an option to resubmit.

Your current and future phone numbers for everyone attached to the Standard Business Profile will be automatically registered. You may need to wait 1-3 business days after approval or after purchasing new phone numbers before these changes take effect. If after that time you're still having issues, carriers may have flagged your number as spam due to your calling practices, especially if you have a high call volume with low answer rates and short call durations.

Still having issues?

Try registering with the telecom providers listed below directly to see if that resolves your issues.

Free Caller Registry enables entities making legitimate outbound phone calls to submit their data to the three major providers of call management services supporting the major US wireless carriers once via a standard, centralized experience. First Orion (T-Mobile), Hiya (AT&T), and Transaction Network Services (Verizon) have partnered to streamline the telephone number registration process. This free portal helps entities reach these Analytics Engines that support major wireless and wireline carriers in the US. Register here with Free Caller Registry, and enter your Ringy phone numbers: https://freecallerregistry.com/fcr/

  • When asked for the Telephone Provider or Service Provider the answer would be "Twilio."
  • You can register 20 phone numbers at a time. 

Alternatively, you can register your phone numbers directly with T-Mobile, AT&T, and Verizon:

Please wait 1-3 business days before verifying your phone numbers no longer show as spam likely after registering with FirstOrion, Hiya, and filling out the form for Verizon. Please also ensure you are registering new phone numbers purchased in the future.

Consumers may have reported your phone number to their telecom carriers, resulting in your phone number being flagged as spam. This is unlikely, but you can fill out a form to have your phone number removed from this list here: https://reportarobocall.com/trf/

Key takeaways:

Create a Standard Business Profile within Ringy, and make sure you register with FirstOrion and Hiya. This is the biggest thing you can do so your phone calls don’t show as “spam likely” no matter what platform you use.